TERMS & CONDITIONS

RETURNS & EXCHANGES

ALL SALES ARE FINAL. INDEED EACH HAT IS HANDMADE AND IS CONSIDERED A PERSONAL ITEM. 

 

CURRENCY

ALL PRICES ARE IN US DOLLARS

 

SALES TAX

TRACY WATTS INC. CHARGES SALES TAX FOR NEW YORK RESIDENTS ONLY.

 

SHIPPING 

U.S. DOMESTIC ORDERS ARE SHIPPED VIA UPS GROUND & AIR SERVICE (WITH A DELIVERY CONFIRMATION). DOMESTIC UPS GROUND SHIPMENTS HAVE A FLAT RATE OF $9.99 UP TO 1.9 LBS. ORDERS UP TO 2.9 LBS HAVE A $14.99 RATE & ORDERS UP TO 10.0 LBS HAVE A $19.99 RATE. GROUND SHIPPING IS NOT AVAILABLE FOR ALASKA, HAWAII OR PUERTO RICO (ONLY 2-3 DAY EXPRESS SERVICE). TRACYWATTS INC. IS UNABLE TO SHIP TO P.O. BOXES.

INTERNATIONAL ORDERS RATES ARE DETERMINED BY COUNTRY OF DESTINATION AND DIMENSIONAL WEIGHT OF THE CARTON. TRACY WATTS INC. IS NOT RESPONSIBLE FOR ANY TAXES, DUTIES & FREIGHT CHARGES. FOR ONLINE INTL. ORDERS, PLEASE CONTACT INFO@TRACYWATTS.COM

TRACY WATTS INC. DOES NOT SHIP ORDERS ON WEEKENDS AND HOLIDAYS. 

 

TRACKING YOUR ORDER

AN ORDER CONFIRMATION WILL BE SENT TO YOU BY MEAIL AS SOON AS YOUR ORDER IS RECEIVED. IN ADDITION, A SHIPMENT CONFIRMATION AND THE TRACKING NUMBER WILL BE EMAILED TO YOU ONCE YOUR ORDER HAS BEEN SHIPPED.

 

REPAIRS

TRACYWATTS INC. WILL ALTER HATS FOR THE LABOR COST AND SHIPPING AFTER ASSESSING THE ISSUE AT STAKE VIA PICTURES OF THE DAMAGED HAT. TRACYWATTS INC. IS NOT RESPONSIBLE FOR ITEMS DAMAGED DUE TO IMPROPER CARE.

TRACYWATTS INC. IS NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN TRANSIT. WE RECOMMEND YOU SHIP YOUR HAT WITH AN INSURED COURIER (FEDEX, UPS FOR INSTANCE). UPON RECEIPT OF YOUR PACKAGE, YOU WILL BE INFORMED OF THE REPAIR TIME & COST.

SHIPPING COSTS WILL ONLY BE REFUNDED WHEN THE RETURN IS A RESULT OF OUR ERROR OR DAMAGED ITEM. 

 

CUSTOM WORK

IF YOU HAVE A CUSTOM ORDER REQUEST, PLEASE EMAIL US AT INFO@TRACYWATTS.COM. BECAUSE WE ARE A SMALL STUDIO WE CAN ONLY TAKE A VERY LIMITED NUMBER OF CUSTOM ORDERS A YEAR. WE WILL REVIEW THE REQUEST WITH THE DESIGNER & OWNER HERSELF BEFORE CONTACTING YOU WITH POSSIBILITIES. CUSTOM WORK STARTS AT $500.00

 

 PRIVACY POLICY 

TRACYWATTS INC. WILL NOT DISCLOSE YOUR CONTACT DETAILS TO ANY THIRD PARTIES.

 

OWNERSHIP OF COPYRIGHTS

THE CONTENTS OF THIS SITE REMAIN PROPERTY OF TRACYWATTS, INC. YOU MAY NOT REPRODUCE, PUBLISH, DISTRIBUTE OR EXPLOIT IN ANY WAY.

 

 

 

 

 

 

SIZE GUIDE

All Tracywatts hats are made to order in different sizes. To find your size, follow these steps to measure the size of your head:

1) Take a tape measure and place it around your head, as in the illustration to the left. Place it just above your brow and along the top of your ears, and wrap it all the way around until the tape meets together. 

2) This will give you the circumference measurement of your head. Make note of it, and compare it to our standard sizes, below.

3) If our standard sizes aren't quite right for you, or if you're concerned about choosing a size, send us an email (info@tracywatts.com)!

We love to help, and will happily create hats to custom measurements.

STANDARD SIZES:

 

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