TERMS & CONDITIONS

RETURNS & EXCHANGES

All sales are final. Each hat is custom made by hand and is considered a personal item. 

 

CURRENCY

All prices are in us dollars

 

SALES TAX

Tracywatts Inc. charges sales tax for New York State residents only.

 

SHIPPING 

U.S. domestic orders are shipped via UPS Ground & Air service (with a delivery confirmation). Domestic UPS Ground shipments have a flat rate of $9.99 up to 1.9 lbs. orders up to 2.9 lbs have a $14.99 rate & orders up to 10.0 lbs have a $19.99 rate. Ground shipping is not available for Alaska, Hawaii or Puerto Rico (only 2-3 day express service). Tracywatts Inc. is unable to ship to P.O. Boxes.

International orders rates are determined by country of destination and dimensional weight of the carton. tracy watts inc. is not responsible for any taxes, duties & freight charges. for online intl. orders, please contact info@tracywatts.com

Tracywatts Inc. does not ship orders on weekends and holidays. 

 

TRACKING YOUR ORDER

An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation and the tracking number will be emailed to you once the order has been shipped.

 

REPAIRS

Tracywatts Inc. will alter hats for the labor cost and shipping after assessing the issue at stake via pictures of the damaged hat. Tracywatts Inc. is not responsible for items damaged due to improper care.

Tracywatts Inc. is not responsible for items damaged or lost in transit. we recommend you ship your hat with an insured courier (FedEx or UPS, for example). Upon receipt of your package, you will be informed of the repair time & cost.

Shipping costs will only be refunded when the return is a result of our error or damaged item. 

 

CUSTOM WORK

If you have a custom order request, please email us at info@tracywatts.com. Because we are a small studio we can only take a very limited number of custom orders per year. We will review the request with the designer & owner herself before contacting you with possibilities. custom work starts at $500.00

 

 PRIVACY POLICY 

Tracywatts Inc. will not disclose your contact details to any third parties.

 

OWNERSHIP OF COPYRIGHTS

The contents of this site remain property of tracywatts, Inc. you may not reproduce, publish, distribute or exploit in any way.

 

SIZE & FITTING GUIDE

SIZE GUIDE

All tracywatts hats are made to order in different sizes. To find your size, follow these steps to measure the size of your head:

1) Take a tape measure and place it around your head, as in the illustration to the left.

2) Place the tape measure just above your brow and along the top of your ears, and wrap it all the way around until the tape meets together. 

3) You just measured your head size! Make note of the inches, and compare it to our standard sizes, below.

 

STANDARD SIZES:

If our standard sizes aren't quite right for you, or if you're concerned about choosing a size, send us an email (info@tracywatts.com)! We love to help, and will happily create hats to custom measurements. 

FITTING GUIDE 

tracywatts hats are handmade, so small size variations may occur from one hat to the next. Many of our styles come with an elastic or ribbon drawstring sewn into the head size ribbon.

If your hat feels too tight, try loosening the drawstring or taking it out all together.  If your hat feels loose, try tightening the drawstring. We also  recommend slightly wetting the inner ribbon of your new hat and then putting it on. The ribbon will shrink a little bit and feel tighter. Repeat the process until you reach the perfect fit. 

 

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